FREQUENTLY ASKED QUESTIONS
Final Expense live transfer FAQ.
Buffers, billing and delivery.
Understand the introduction your agent receives, how to use the qualification buffer and what to prepare before activating a campaign.
LIVE TRANSFERS & QUALIFICATION
What reaches your agents?
Phone-verified prospects who are interested in discussing Final Expense coverage.
What is a Final Expense live transfer?
It is an ongoing phone call handed from our screening team to your licensed agent. Before the handoff, we establish interest in Final Expense information and check the agreed campaign criteria.
Are the transfers exclusive?
Your team receives the live introduction at its designated number. The service delivers an ongoing conversation rather than a list of contact records for multiple agents to dial.
Are prospects ready to buy a policy?
The caller has agreed to learn about coverage. That interest is not a purchase commitment. The licensed agent must determine suitability, explain the options and obtain any application information later in the conversation.
Which details are verified before transfer?
The initial screening covers interest, age, state, decision-making authority, bank account status and relevant health or living situation qualification details. Confirm the specific criteria with our team for your campaign.
Can I choose the states I want?
Send us your licensed state list during setup. Our team must confirm which of those states can be included in the campaign.
BUFFER & BILLING
Use the buffer well.
Reconfirm approved qualification details before moving into quotes or an application.
What are the buffer options?
The 120-second option is $25 per transfer, and the 180-second option is $30 per transfer. The checkout page displays the currently available options.
What should I ask during the buffer?
Reconfirm interest in receiving information, age, bank account status and major health eligibility under your campaign guidelines. Ask the team for your campaign's complete buffer guidance.
Is every call that ends within the buffer free?
No. The reason a call ends matters as well as its duration. A valid disqualification must meet the campaign rules; moving into a quote, application or purchase-commitment question may make a call billable even inside the buffer.
Are sales guaranteed?
No. Transfers provide an opportunity to have a conversation with an interested prospect; they do not guarantee an application, policy or sale.
How long do credits remain valid?
Credits expire after 30 days. Review the order policy and campaign terms before you purchase.
Can I get a refund?
Payments are non-refundable after setup or usage. Review the Terms of Use and the displayed order policy for the terms that apply to your purchase.
ORDERING & DELIVERY
Get set up clearly.
Have your delivery number, email and targeting details ready.
What is the minimum order?
Live transfer orders begin at 10 calls. At the listed rates, that is $250 with a 120-second buffer or $300 with a 180-second buffer.
How do I place an order?
Open Buy Leads, select your buffer and quantity, provide your delivery details and states, review and accept the required order policies, and continue to Stripe checkout. A form submission alone does not activate the campaign.
How soon can my campaign go live?
Setup typically takes 1–2 hours after payment confirmation and receipt of the required campaign details. Availability must be confirmed by our team.
Do I receive tracking access?
During setup, our team emails access details for the campaign tracking platform. Use it to review delivered call records and monitor your order activity.
Will I receive more than one call at a time?
The default concurrency is one transfer at a time. Discuss any different delivery requirements with the team before starting.
What should I do before making callbacks?
Pause transfer delivery before making callbacks to avoid overlapping calls.
YOUR NEXT CONVERSATION STARTS HERE
Less chasing. More connecting.
Choose your live transfers, or talk to us about your campaign.